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IT Service Desk

MicroPro's Service Desk gives your team fast, friendly, and consistent IT support — from device and application issues to account access and day-to-day troubleshooting. Real people, clear communication, and accountable resolution.

Talk to MicroPro About Service Desk
The service

IT support your team will actually use.

A good Service Desk isn't about ticket volume — it's about resolution quality and the experience your team has getting help. MicroPro's Service Desk is built around that idea: fast acknowledgement, clear communication, and follow-through to actual resolution.

We support teams of any size — from a 10-person startup that needs reliable IT coverage to a 200-person organization looking to supplement or replace an internal help desk. Coverage scales with your team; you never pay for what you don't need.

What's Covered
End-user device and workstation support
Account and access management (passwords, MFA, provisioning)
Application support and troubleshooting
Remote assistance and screen sharing
Email and collaboration tools (M365, Google Workspace)
Connectivity and network troubleshooting
Software installation and configuration
Escalation management for complex issues
Ticket tracking and status communication
Reporting and service visibility
The process

How MicroPro Service Desk works

01
Submit
User submits a ticket via email, phone, or portal
02
Triage
MicroPro reviews and prioritizes within agreed response window
03
Resolve
Technician works the issue remotely or escalates as needed
04
Confirm
Resolution confirmed with the user; ticket closed with documentation
05
Review
Regular reporting and service reviews with the client
Why MicroPro

Service Desk that earns trust.

Responsive
Fast acknowledgement and clear communication from first contact. Your team knows their issue is being worked on.
Consistent
Same quality of support regardless of who picks up the ticket. No lottery on who you get.
Accountable
Every issue tracked, escalated when needed, and followed through to resolution — not closed prematurely.
Friendly
Support that treats your team as people, not ticket numbers. The experience matters.
Scalable
Coverage grows with your team. No need to hire, train, and manage internal headcount as you grow.
Integrated
Works alongside cloud management, Managed IT, and infrastructure services — the same partner across all of it.
Pricing

Per-user pricing. No surprises.

All pricing is in Canadian dollars. Coverage scales with your team — you pay for users, not tickets.

Optional Add-Ons
Extended support hours
Coverage beyond standard business hours
On-site support
In-person technician visits (Toronto / Charlottetown)
Executive / VIP support
Priority queue and dedicated response for leadership
Dedicated resources
Named Service Desk resource(s) for larger teams
Starting at
CAD $45
per user / month
Includes
Ticket-based support
Device and application troubleshooting
Account and access support
Remote assistance
Escalation management
Reporting and service visibility

Minimum monthly commitment may apply depending on team size and support model.

Get a Custom Quote
Client stories

What our clients say

“Our staff used to call IT and wait hours for a password reset. With MicroPro's service desk, tickets get picked up in minutes and most issues are resolved on the first call. Employee satisfaction scores have genuinely improved.”
Alicia W.Chief People Officer — Professional services firm, Ontario
“Managing 200 endpoints across two offices and remote staff was becoming unmanageable. MicroPro standardised our device policy, automated patching, and gave us a live dashboard. We finally have visibility into what's actually running on our network.”
Tom H.Operations Manager — Retail chain, Ontario
“We had a full network outage three months before signing with MicroPro. Since they took over our infrastructure — monitoring, failover, everything — we haven't had a single unplanned outage. That kind of reliability lets us promise our own clients more.”
Nina S.Managing Director — Boutique consulting firm, Toronto
“When ransomware hit a company in our industry, we panicked and called MicroPro. They had a tested backup and recovery plan in place within the month. Knowing we can recover from a worst-case scenario in hours, not weeks, is priceless.”
Derek P.CEO — Healthcare technology company, PEI

Related Services

Managed IT Services
Full IT outsourcing — endpoints, network, backup, and continuity. From CAD $95/user/month.
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Endpoint Management
Device lifecycle, MDM, patching, and compliance for your entire fleet.
Learn more →
Microsoft 365 / Workspace
Administration, licensing, and end-user support for M365 and Google Workspace.
Learn more →

Ready for IT support that actually works?

Talk to MicroPro about your team size, support needs, and how a responsive Service Desk can reduce friction and downtime.

Talk to MicroPro About Service Desk